Return & Refund policy
At Fashion House by Lola, we want you to love every piece you receive. If something isn’t quite right, we’re here to help.
1. Eligibility for Returns
We accept returns on items that meet the following conditions:
Item must be unused, unwashed, and in its original condition
Must be returned within 7 days of delivery
Must include original tags and packaging
Items that do not meet these criteria will not be eligible for a refund or exchange.
2. Non-Returnable Items
The following items are not eligible for return:
Sale or discounted items
Gift cards or store credits
Intimate wear (e.g., bodysuits or undergarments)
Custom or made-to-order pieces
3. How to Request a Return
To initiate a return, please follow these steps:
Email us at returns@fashionhousebylola.com with your order number and reason for return.
Our team will respond within 24–48 hours with return instructions.
Once we receive and inspect your item, we’ll notify you of your refund or exchange status.
4. Refunds
Approved refunds will be processed to your original method of payment within 5–10 business days.
Shipping fees are non-refundable.
If you received a free shipping promotion, the return shipping cost will be deducted from your refund.
5. Exchanges
Need a different size or color? We’re happy to help with exchanges, subject to item availability.
Please email returns@fashionhousebylola.com to begin the process.
6. Damaged or Incorrect Items
If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery.
We’ll make it right—at no additional cost to you.
7. Return Shipping
Customers are responsible for return shipping costs, except in cases of damaged or incorrect items.
We recommend using a trackable courier service. Fashion House by Lola is not responsible for items lost in return transit.