Returns & Refunds
We want you to love every piece. If something isn't quite right, here's everything you need to know about returning or exchanging your order.
Request your return
Email our team or use the returns form on your order confirmation within 7 days of delivery, including your order number and reason for return.
Pack your item
Place the item back in its original packaging with all tags attached. Items must be unworn, unwashed, unaltered, and free of makeup, perfume, or deodorant marks.
Ship it back
Once approved, you'll receive a returns address and, where applicable, a prepaid shipping label. Drop the parcel off at your nearest courier point within 5 days of approval.
We inspect & process
Once received, our team inspects the item within 2–3 business days. You'll be notified by email as soon as your refund or exchange has been processed.
Eligible for Return
- Full-price items, unworn and unwashed
- Items with original tags still attached
- Items in original, undamaged packaging
- Faulty or defective items (any timeframe)
- Incorrect item received
Final Sale — Not Eligible
- Made-to-order and custom pieces
- Bridal and occasion wear
- Sale or clearance items
- Earrings and pierced accessories, for hygiene reasons
- Items returned after the 7-day window
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Debit / Credit Card | Refunded to original card | 5–10 business days |
| Bank Transfer | Refunded to source account | 3–7 business days |
| Mobile Payment | Refunded to original wallet | 3–5 business days |
| Store Credit (optional) | Issued as gift card code | Within 24 hours |
Exchanges
- One free size or colour exchange is offered per order, subject to availability
- Request an exchange the same way as a return, noting your preferred size or colour
- If your preferred item is unavailable, we'll offer a refund or store credit instead
Faulty or Damaged Items
- Contact us within 48 hours of delivery with photos of the fault
- Faulty items can be returned at any time, free of charge
- We'll offer a repair, replacement, or full refund depending on the issue
Need help with a return?
Our team is happy to help with sizing swaps, order issues, or anything in between.
Contact Us