These Terms & Conditions govern your access to and use of the Fashion House By Lola website, including any purchase made through it. By browsing our site or placing an order, you confirm that you accept these terms in full. If you disagree with any part of these terms, please do not use our website or services.

Fashion House By Lola reserves the right to update, amend, or replace these terms at any time. Continued use of the site after changes are posted constitutes your acceptance of the revised terms.

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use of, this site by any third party. Prohibited behaviour includes, but is not limited to:

• Attempting to gain unauthorised access to our systems or another user's account
• Uploading or transmitting viruses, malicious code, or harmful data
• Using automated tools to scrape, copy, or extract content without permission
• Impersonating any person or entity, or misrepresenting your affiliation with Fashion House By Lola

We reserve the right to restrict or terminate access to our website for any user found to be in breach of these terms.

We make every effort to display our products, colours, and fabrics as accurately as possible; however, slight variations may occur due to screen settings and the handmade or made-to-order nature of certain pieces.

All prices are listed in the currency shown at checkout and are subject to change without prior notice. We reserve the right to correct pricing errors, cancel orders affected by such errors, and refuse or cancel any order at our discretion, including in cases of suspected fraud or unauthorised resale.

Product availability is not guaranteed until an order is confirmed. Limited-edition and made-to-order items may sell out or be discontinued without notice.

By placing an order, you are making an offer to purchase, which we may accept or decline. An order is only confirmed once you receive an order confirmation email from us. Full payment is required at the time of purchase unless otherwise stated for made-to-order or bridal pieces, which may require a non-refundable deposit.

We accept the payment methods listed at checkout. All payments are processed through secure, encrypted third-party payment gateways, and Fashion House By Lola does not store your full card details.

Delivery timelines provided at checkout are estimates only and are not guaranteed. Fashion House By Lola is not responsible for delays caused by couriers, customs processing, or circumstances beyond our reasonable control.

Risk of loss or damage passes to you once an order has been delivered to the address provided at checkout. Please ensure your shipping details are accurate, as we are not liable for orders delayed or lost due to incorrect address information.

For international orders, any customs duties, taxes, or import fees are the responsibility of the customer.

Returns and exchanges are accepted in accordance with our separate Returns & Refunds Policy, available on our website. By placing an order, you agree to the conditions outlined there, including applicable timeframes, item eligibility, and refund processing periods.

Made-to-order, customised, bridal, and sale items are final sale unless faulty, as detailed in our Returns & Refunds Policy.

All content on this website, including but not limited to designs, images, photography, logos, text, and the Fashion House By Lola name, is the property of Fashion House By Lola and protected under applicable intellectual property laws. No content may be reproduced, distributed, or used commercially without our prior written consent.

You may be required to create an account to complete certain purchases or access specific features. You are responsible for maintaining the confidentiality of your account login details and for all activity that occurs under your account. Please notify us immediately if you suspect any unauthorised use of your account.

Fashion House By Lola shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of this website or the purchase of our products, to the fullest extent permitted by law. Our total liability in connection with any order shall not exceed the amount paid for that order.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or for death or personal injury caused by negligence.

Your personal information is collected and processed in accordance with our Privacy Policy. By using our website and placing an order, you consent to the collection and use of your information as described there, including for order processing, customer service, and, where you have opted in, marketing communications.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Fashion House By Lola is registered. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

We may revise these Terms & Conditions from time to time to reflect changes in our practices, offerings, or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review these terms periodically.

If you have any questions about these Terms & Conditions, please get in touch with our team using the details below.